Account and sign-in
If you cannot sign in, forgot your password, or need to manage account access, start with password reset.
Reset passwordLUMERA SUPPORT
We are here to help
Public support for accounts, letters, recipients, subscriptions, and data privacy.
Letters and recipients
Find answers about writing letters, following their progress, recipient details, and using the service.
View FAQMembership and subscriptions
Lumera Plus subscriptions in the iPhone app are handled by the Apple App Store. The current Android version does not offer in-app subscriptions, Google Play billing, or restore purchases. Web subscriptions are handled through Antom; sign in to view your existing service status.
View account informationPrivacy and data deletion
Read how Lumera handles information, or use the public process to request account and data deletion.
View Privacy PolicyNEED MORE HELP?
Contact the Lumera support team
Please do not include passwords, full payment details, or other unnecessary sensitive information in a public message.