Account and Personal Data Deletion

How to delete an account or make a request

1. If you can sign in, open Account → Delete Account in the Lumera app, read the explanation, enter your current password, and explicitly confirm deletion. This action cannot be undone.
2. If you cannot sign in, email support@lumeraglobal.net from your registered account email address with the subject “Account and Data Deletion Request”. Include your account name, registered email address, and the last four digits of your contact telephone number so that we can verify your identity. Do not send passwords or payment-card information by email.

Process and scope

After you confirm deletion in the app, the system revokes your sign-in state and deletes or irreversibly anonymizes deletable account personal data, member-linked letters and drafts, recipient information, notification settings, and device push-notification tokens. An email request is processed after identity verification. Account deletion does not itself cancel any separately purchased paid service; request cancellation through the applicable purchase channel. The current Android version does not offer in-app purchases or Google Play Billing, so it has no Android in-app subscription or Google Play subscription to cancel.

Data retained where required or legitimate

To the extent permitted or required by applicable law, we may retain transaction, tax, accounting, security, fraud-prevention, dispute-resolution, and legal-claim information in an access-restricted form that is no longer used to identify you. Records relating to delivery, review, or recipient-handling processes may also be subject to legal, applicable receiving-party policy, or dispute-resolution requirements.

Privacy contact

For questions, withdrawal of consent, access or correction requests, or concerns about data handling, contact Lumera’s data protection contact at support@lumeraglobal.net.

Lumera GlobalTech Limited
Unit C31, 5/F, Mai Gar Industrial Building, 146 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong