Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Lumera GlobalTech Limited, a company incorporated under the laws of Hong Kong Special Administrative Region ("Lumera", "we", "us", or "our"). By accessing or using our website at lumeraglobal.co, mobile application, or any letter subscription services (collectively, the "Services"), you confirm that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into binding contracts; (c) you have read, understood, and agree to be bound by these Terms and our Privacy Policy; and (d) if you are using the Services on behalf of an organization, you have authority to bind that organization to these Terms. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

• Lumera provides an electronic letter subscription service that curates and dispatches letters on your behalf to designated recipients through supported delivery channels. Our service tiers are as follows:
• Free Member: Weekly letter delivery to one designated recipient.
• Lumera Plus: Daily letter delivery (USD $30 per month). Billed monthly on a recurring basis.
• Premium Trial: Daily letter delivery, available exclusively by partner invitation. Terms of the trial are specified in the relevant invitation.
• Lumera reserves the right to modify, suspend, or discontinue any service tier at any time with reasonable notice. We do not guarantee that a particular letter will be accepted or delivered, as processing is subject to the applicable receiving party's rules and procedures.

• You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you meet this requirement.
• You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@lumeraglobal.net of any unauthorized use of your account.
• We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, including where we reasonably believe that information provided is inaccurate, fraudulent, or in violation of these Terms.

• Subscription Fees: Lumera Plus is priced at USD $30 per month, billed on a recurring monthly basis until cancelled.
• Annual Plan: Lumera Plus Annual, offered in the iPhone app through the App Store, is priced at USD $289 per year, billed once a year until cancelled.
• Recurring Billing: By subscribing to Lumera Plus, you authorize Lumera to charge your designated payment method on a recurring monthly basis at the then-current subscription rate until you cancel. Subscription fees are charged at the beginning of each billing cycle.
• Payment Processing: Purchases made in the iOS application are processed by Apple through Apple In-App Purchase. Apple handles iOS subscription billing, cancellation, and refund requests under Apple’s applicable terms. The current Android version does not offer in-app purchases or Google Play Billing. Purchases made on the Lumera website are processed through Antom. By providing payment information through a platform or website that offers a purchase, you represent that you are authorized to use the designated payment method.
• Taxes: All subscription fees are exclusive of applicable taxes, levies, duties, or similar governmental assessments. You are solely responsible for paying all such taxes.
• Price Changes: We reserve the right to change subscription pricing at any time. We will provide at least 30 days advance notice of any price increase. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new price.
• Failed Payments: If a payment fails, we may suspend your access to paid features until payment is successfully processed. We are not liable for any loss or damage resulting from service suspension due to payment failure.

• For subscriptions purchased in the iOS application, you may manage or cancel renewal through your Apple Account subscription settings. The current Android version does not offer Android in-app subscriptions. For subscriptions purchased through the Lumera website, you may cancel through your account settings at lumeraglobal.co/portal/account or by contacting support@lumeraglobal.net. There are no cancellation fees.
• Upon cancellation, you will retain access to Lumera Plus features until the end of the current paid billing period. No partial refunds are provided for unused portions of a billing period.
• ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY SET FORTH HEREIN OR AS REQUIRED BY APPLICABLE LAW. We do not provide refunds for periods already billed.
• If you believe you have been charged in error, contact support@lumeraglobal.net within 30 days. For purchases made through Apple or Google Play, refund requests are handled under their applicable policies. For purchases made through Antom on the Lumera website, we will investigate and, if an error is confirmed, issue a credit or refund at our discretion where permitted by applicable law.

• Subject to your compliance with these Terms, Lumera grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your personal, non-commercial purposes.
• You may not: (a) sublicense, sell, resell, transfer, assign, or otherwise exploit the Services for any commercial purpose; (b) copy, modify, adapt, translate, or create derivative works based on the Services; (c) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Services; (d) use the Services in any manner that could damage, disable, overburden, or impair our servers or networks; (e) use automated tools, bots, or scripts to access or interact with the Services without our prior written consent; or (f) remove, alter, or obscure any proprietary notices on the Services.

• Lumera's professional team curates letter content designed to be positive, encouraging, and appropriate for the intended delivery process. Content is selected based on your stated preferences and recipient needs.
• CONTENT PROHIBITION: Lumera strictly prohibits any letter content — whether originating from Lumera's team, submitted or requested by subscribers, or derived from any third-party source — that violates or may violate: (a) any applicable law or regulation; (b) the rules, policies, or guidelines of the relevant delivery channel or receiving party; or (c) Lumera's internal content standards. Lumera reserves the absolute and unilateral right to review, modify, withhold, or permanently block any letter content at any time, without prior notice and without any obligation to provide reasons. No refund or credit will be issued where a letter is withheld due to content prohibition.
• RECEIVING PARTY AS FINAL ARBITER: Lumera's role is strictly limited to preparing and transmitting letters electronically. All letters are subject to the sole and absolute discretion of the receiving party, including its screening procedures, content review policies, and acceptance or rejection decisions. The receiving party is the final and exclusive arbiter of whether a letter is accepted, printed, forwarded, or delivered. Lumera has no control over, and expressly disclaims all responsibility for, any decision made by a receiving party regarding delivery. LUMERA IS NOT LIABLE FOR ANY LETTER THAT IS REJECTED, WITHHELD, DELAYED, LOST, OR NOT DELIVERED FOR ANY REASON WHATSOEVER, INCLUDING BUT NOT LIMITED TO POLICY CHANGES, PROCESSING INTERRUPTIONS, RECIPIENT STATUS CHANGES, ADMINISTRATIVE DECISIONS, OR ANY OTHER CIRCUMSTANCE BEYOND LUMERA'S CONTROL. NO REFUND OR CREDIT WILL BE ISSUED ON THE BASIS OF NON-DELIVERY WHERE LUMERA HAS SUCCESSFULLY TRANSMITTED THE LETTER THROUGH THE APPLICABLE DELIVERY CHANNEL.
• You acknowledge that receiving parties may inspect, copy, retain, or destroy communications at their discretion pursuant to their policies and applicable law, and that Lumera has no influence over such actions.

• You agree not to use the Services to:
• Provide false, misleading, or fraudulent recipient information or delivery details.
• Request, submit, or encourage content that violates a delivery channel's or receiving party's policies, rules, or security procedures.
• Request or submit content that is illegal, harassing, threatening, defamatory, obscene, sexually explicit, gang-related, or otherwise objectionable under applicable law or the relevant delivery policy.
• Attempt to use the Services to pass coded messages, facilitate criminal activity, or circumvent a delivery channel's or receiving party's security or monitoring procedures.
• Violate any applicable local, state, national, or international law or regulation.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Attempt to gain unauthorized access to our systems, networks, or data.
• Use the Services for any commercial purpose without our prior written consent.
• Engage in any activity that interferes with or disrupts the Services.
• Violations of this section may result in immediate account suspension or termination without refund, and may be reported to relevant authorities where appropriate at Lumera's sole discretion.

All content, features, and functionality of the Services — including but not limited to text, graphics, logos, icons, images, software, and the selection and arrangement thereof — are the exclusive property of Lumera GlobalTech Limited or its licensors and are protected by applicable intellectual property laws. You are granted no right, title, or interest in or to any Lumera intellectual property except the limited license expressly set forth in Section 6. Any unauthorized use of Lumera's intellectual property is strictly prohibited and may result in legal action. In the event of any third-party claim that our application or your use of it infringes a third party's intellectual property rights, Lumera GlobalTech Limited, not Apple Inc. or Google LLC, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

• Lumera GlobalTech Limited, not Apple Inc. or Google LLC, is solely responsible for providing maintenance and support services for our mobile application and Services. For support, contact support@lumeraglobal.net or WhatsApp +65 8187 9178.
• We do not guarantee that the Services will be available at all times, uninterrupted, or error-free. We may suspend or restrict access to the Services for maintenance, upgrades, security purposes, or other operational reasons with or without notice.
• WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM SERVICE UNAVAILABILITY, INTERRUPTIONS, OR TECHNICAL FAILURES.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUMERA GLOBALTECH LIMITED EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) WARRANTIES THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS; (C) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT; AND (D) WARRANTIES THAT LETTERS WILL BE DELIVERED TO OR RECEIVED BY INTENDED RECIPIENTS. IN THE EVENT OF ANY FAILURE OF OUR APPLICATION TO CONFORM TO ANY APPLICABLE WARRANTY, YOU MAY NOTIFY APPLE INC. OR GOOGLE LLC, AND THEY MAY REFUND THE PURCHASE PRICE (IF ANY) TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE INC. AND GOOGLE LLC WILL HAVE NO OTHER WARRANTY OBLIGATION WITH RESPECT TO OUR APPLICATION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL LUMERA GLOBALTECH LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND WHETHER OR NOT LUMERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) LUMERA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (I) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO LUMERA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) USD $100. THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Lumera GlobalTech Limited, not Apple Inc. or Google LLC, is responsible for addressing any claims by you or any third party relating to our application or your possession and/or use of our application, including but not limited to: (a) product liability claims; (b) any claim that our application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation. Apple Inc. and Google LLC are not parties to these Terms and bear no responsibility for the Services or your use thereof.

You acknowledge and agree that Apple Inc. and Google LLC, and their respective subsidiaries, are third-party beneficiaries of these Terms with respect to your use of our mobile application distributed through the Apple App Store and Google Play Store respectively. Upon your acceptance of these Terms, Apple Inc. and Google LLC will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as third-party beneficiaries thereof.

You agree to defend, indemnify, and hold harmless Lumera GlobalTech Limited and its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any information you provide to us; or (e) your violation of any rights of any third party. We reserve the right to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

Lumera shall not be liable for any failure or delay in performance of its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, embargoes, strikes, labor disputes, power outages, internet service disruptions, actions of third-party delivery partners or postal services, or any other event beyond Lumera's reasonable control (each a "Force Majeure Event"). In the event of a Force Majeure Event, Lumera's obligations will be suspended for the duration of the event, and Lumera will use commercially reasonable efforts to resume performance as soon as practicable.

• Governing Law: These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.
• Informal Resolution: Before initiating formal proceedings, you agree to contact us at support@lumeraglobal.net and provide a written description of the dispute and your proposed resolution. We will attempt to resolve the dispute informally within 30 days.
• Arbitration: If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force at the time of commencement. The seat of arbitration shall be Hong Kong. The language of arbitration shall be English.
• Class Action Waiver: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST LUMERA.
• Jurisdiction for Injunctive Relief: Notwithstanding the arbitration provision, either party may seek injunctive or other equitable relief in the courts of Hong Kong to prevent irreparable harm.

• By You: You may terminate your account at any time by contacting support@lumeraglobal.net. Termination does not entitle you to any refund of prepaid subscription fees.
• By Lumera: We reserve the right to suspend or terminate your account and access to the Services at any time, with or without notice, for any reason, including but not limited to: violation of these Terms, fraudulent activity, non-payment, or at our sole discretion.
• Effect of Termination: Upon termination, your license to use the Services immediately ceases. Sections of these Terms that by their nature should survive termination (including Sections 11, 12, 13, 15, and 17) shall survive.

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days advance notice by posting the updated Terms on this page with a revised effective date and, where appropriate, by email notification. For non-material changes, we will update the effective date without separate notice. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lumera with respect to the Services and supersede all prior agreements, representations, and understandings.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure by Lumera to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Notices: All notices to Lumera must be sent to support@lumeraglobal.net. We may provide notices to you via email to your registered email address or by posting on the Services.
• Contact: Lumera GlobalTech Limited — support@lumeraglobal.net — WhatsApp +65 8187 9178 — Unit C31, 5/F, Mai Gar Industrial Building, 146 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.