You register an account first
Before you can send anything, the SPS e-Letters system requires you to register your own account (email, name, security questions), or log in with a Singapore Singpass account.
ABOUT THE SPS E-LETTERS SYSTEM
Writing to a loved one in a Singapore prison
There isn't much information out there when you first search for this. Here's how the SPS e-Letters system actually works, and how Lumera can handle it on your behalf.
How the SPS e-Letters system actually works
The following is summarized from the Singapore Prison Service's (SPS) own public information, for reference only.
Writing for the first time? Read our guide: How to write to someone in prison in Singapore
One letter a day, up to 10 days to clear
Each inmate can only receive one e-letter per day, and letters go through a security review that can take up to 10 days before they're sent.
Reply notices arrive by email — easy to miss
When your loved one replies, SPS notifies you by email — but it can take a while to arrive, and many people don't check that inbox regularly.
HOW LUMERA HELPS
Two things you no longer have to manage yourself
You don't need to register an SPS account, fill in the forms, or track the review process yourself — we write and send the letter on your behalf.
Lumera checks for prison mail on your behalf every day, so you never have to keep an eye on your email waiting for a notice. This applies whether you're overseas or in Singapore.
Lumera is an independent family communication service. We are not affiliated with, endorsed by, or operated on behalf of the Singapore Prison Service (SPS) or any Singapore government agency.
Let Lumera take care of it
See how the service works, or get in touch directly.